Technology
Keep talking.
Keep work moving.
The conversation and the work
Connected.
Voice handles the live exchange. Agent brings context, skills, and approved tools. The workflow connects the conversation to a checked result.
Explore the architectureA conversation in front.
Capability behind it.
The live conversation
Voice
Hear the person. Respond naturally. Handle a change of direction.
Audio in ↔ audio outThe connected work
Agent
Use the connected tools. Keep the task context. Check the result.
Tools · memory · workflowVoice keeps the conversation live while Agent handles a connected lookup or task. Return the useful result with its context.
Natural speech.
A continuous exchange.
Native speech-to-speech
Work directly with incoming and outgoing audio for a continuous spoken exchange.
Full-duplex interaction
Keep incoming speech available while responding, including when the caller corrects a detail or interrupts.
Delegation while talking
Let a configured backend look up information or use tools while the conversation continues.
Context, kept useful
Keep relevant conversation state. Preserve important facts and confirmed actions in application records.
Useful memory.
Repeatable skills.
Connected action.
Memory and retrieval
Carry useful working context between sessions and retrieve relevant past work when the history is available.
Reusable skills
Encode a procedure with its references, steps, checks, and output format. Refine the working method as the team learns.
Browser, terminal and files
Work through supported websites, run terminal commands, and read or update files in the configured environment. Bring the useful result back to the task.
Scheduled procedures
Run agreed research, reports, and checks later on configured infrastructure, with a result returned to the chosen destination.
From the first ring
to a useful result.
Recognize the moment
Distinguish a person, voicemail, and a phone menu. Coordinate the decision with the call state, rather than treating every answer alike.
Work the phone menu
Listen to the menu, use keypad actions, spell supported entries, and wait through hold. Continue when the connection reaches a person.
Use your systems mid-call
Bring knowledge-base material, connected APIs, and MCP tools into the task. Return the actual result before confirming an action.
Close and review
Use configured call-ending checks. Keep available transcripts, recordings, outcomes, and tool activity with the work.
A list becomes
a controlled calling workflow.
Pacing & caller boundaries
Configure carrier pacing, one active call per number, and do-not-call handling around the campaign and applicable requirements.
Retries with a reason
Keep busy lines, unanswered calls, and agreed callbacks in a reviewable retry list. Return to the task with its prior context.
Plan for the busy hour.
And the unexpected one.
Round-the-clock operation brings monitoring, recovery, and capacity planning together. Availability targets and responsibilities are agreed for the deployment.
Monitoring & recovery
Configure alerts, server recovery, and standby capacity. Make a failed start or unresolved run visible for recovery.
Fallback model routes
Plan alternative model and inference routes for the workload, with failure handling tested on the complete conversation path.
Regional media & calling
Place media close to the intended callers where supported. Confirm routing, coverage, and carrier requirements for each region.
Backups & retained context
Configure off-site backups, recovery procedures, and the records that should remain available after a call.
The right context.
The right next action.
Browser sessions and connected SIP phone lines bring the caller in. APIs and MCP tools connect the conversation to your systems.
The Athena connectivity layer links supported accounts and tools to the procedure. Read the relevant source, prepare the working output, and carry an approved next step into the configured system.
Conversation state, task progress, and a confirmed external action are different things. The workflow keeps them distinct, so a spoken sentence is not treated as proof that a booking, post, or record change succeeded.
Explore connected workflowsBuilt around the outcome.
Understand the request
Keep the person’s intent and corrections in view. Ask for the missing information that matters to the task.
Run the procedure
Use the configured skill, tools, and business rules. Apply the required permissions and review gates.
Check and return
Verify the important result through the connected system. Explain what happened and what the next step is.
Measure the experience.
Then improve the weak point.
Define success around the actual workflow. Review representative conversations, difficult menu paths, interruptions, and failed tool actions alongside successful runs.
Conversation
Can the person speak, correct a detail, and be understood? Check response timing and unwanted overlap together.
Task completion
Did the menu, lookup, or connected action reach the intended result? Verify it against the system of record.
Recovery
What happens when a connection or action fails? Check the fallback, handoff, and reviewed retry path.
Speak to your audience.
In their language.
- 62
- language options
- 24
- voice options
- Per call
- language and voice selection
Choose from 62 language options and 24 voices. Set the language and voice for the call, then test the experience with your audience.
62 languages · set per agent or per call
- English
- Hindi
- Bengali
- Tamil
- Telugu
- Marathi
- Gujarati
- Kannada
- Malayalam
- Punjabi
- Urdu
- Spanish
- Mexican Spanish
- French
- German
- Portuguese
- Brazilian Portuguese
- Italian
- Dutch
- Russian
- Arabic
- Japanese
- Korean
- Chinese (Mandarin)
- Turkish
- Polish
- Indonesian
- Vietnamese
- Thai
- Albanian
- Amharic
- Armenian
- Bosnian
- Bulgarian
- Burmese
- Catalan
- Croatian
- Czech
- Danish
- Estonian
- Finnish
- Georgian
- Greek
- Hungarian
- Icelandic
- Kazakh
- Latvian
- Lithuanian
- Macedonian
- Malay
- Mongolian
- Norwegian
- Persian
- Romanian
- Serbian
- Slovak
- Slovenian
- Somali
- Swahili
- Swedish
- Tagalog
- Ukrainian
Connect a conversation to your workflow.
Bring us the outcome you need. We will scope the conversation, the systems involved, and the evidence that shows it worked.
Talk to the team