Athena Voice
A natural conversation.
A useful next step.
Full-duplex speech
Answer enquiries, make calls, and carry the next step through. A natural conversation, connected to your knowledge and tools.
Explore the voice surfaceA conversation.
With somewhere to go.
A CONTINUOUS EXCHANGE
Hear the intent.
Carry it forward.
“I'd like to arrange
a site visit.”
“Which property and
day work for you?”
Requirements + preferred visit time
Ready for the sales team to review
Illustrative conversation and task activity. No microphone, live call, or booking is connected.
- 62
- language options
- 24
- voices to choose from
- Phone + web
- one connected experience
Choose the language and voice for your audience. Business actions use the systems and permissions connected to your deployment.
What should happen
after “hello”?
A useful answer
Handle enquiries from your own knowledge base. Bring relevant caller context into the exchange and hand over when a person is needed.
A booking that fits
Gather the request and check connected availability. Prepare or confirm the appointment, reservation, or service visit under your rules.
A better next conversation
Qualify an enquiry, follow up on an approved lead, and give your team the context to continue.
The answer from another line
Make an authorized enquiry, navigate a supported phone menu, wait on hold, and bring the useful result back.
Built for the way
people actually talk.
A conversation that can change direction
Listen while speaking. Respond to a correction or interruption, with playback and conversation context managed for the connection.
Context that stays with the request
Keep relevant details and corrections in view. Ask for what is missing and confirm important information before the next action.
Useful work while you talk
Hand an approved lookup or longer task to Athena Agent. Continue the conversation and bring the useful result back when ready.
Actions with a clear finish
Use connected tools, check their results, and make the next step clear. Route to a person when the supported workflow needs human judgment.
The whole call.
One connected workflow.
Configure the context, call controls, and handoff around the job your team needs to complete.
Begin with the purpose
Bring the brief and relevant caller history. Work through supported menus, hold, and transfers to reach the right next step.
Keep the result useful
When the call ends, the context stays useful. Keep the available transcript, outcome, and action history together; return the result or a reviewed retry to your team.
Meet people
where they already are.
Browser and app
Use WebRTC for a voice experience in a connected browser or application.
Server workflows
Use streaming WebSocket connections where the application owns the audio path.
A connected phone stack
Use SIP and configured telephony for inbound calls, supported transfer, hang-up, and DTMF events. Authorized outbound delivery is available through our voice deployment partnership.
Your audience.
Your way of speaking.
Choose the role, tone, pace, language, and terminology for your audience. Define what a useful answer sounds like and when the conversation should reach a person.
Aim for a clear exchange and useful next step, including pauses, corrections, and requests for a person.
Start with the conversation that matters.
An enquiry, a service request, or a voice experience in your product. Bring us the moment where a better conversation would move the work forward.
Talk to the team